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Shipments and returns
Delivery time and Shipping cost
United States :
Transportation via DHL, delivery within 6 to 8 days.
And there above, $5 per additional kilo.
Canada :
Transportation via DHL, delivery within 6 to 14 days.
And there above, $5 per additional kilo.
Europe (Austria, Denmark, Belgium, Luxembourg, Netherland) :
Transportation via FedEx, delivery within 2 to 3 days.
And there above, 1 euro per each additional kilo.
Europe (Great Britain, Italy, Sweden, Finland, Spain, Switzerland, Portugal, Poland, ...) :
Transportation via FedEx, delivery within 3 to 5 days.
And there above, 0,50 euro per each additional kilo.
NB : In view of laws applicable in Norway, we only ship to that country bottles containing a degree of alcohol inferior or equal to 60°. We thank you for your understanding.
Australia, New Zealand, Japan, Mexico, Singapore, Malaysia, Philippines :
Transportation via DHL, delivery within 6 to 8 days.
And there above, $5 per additional kilo.
Argentina, Brazil, Colombia, Egypt, South Africa :
Transportation via DHL, delivery within 8 to 10 days.
And there above, $5 per additional kilo.
France :
Transportation via FedEx, delivery within 2 to 3 days.
And there above, 0,50 euro per each additional kilo.
Germany :
Transportation via DHL, delivery within 2 to 3 days.
And there above, 1 euro per each additional kilo.
Corsica, La Réunion and New Caledonia :
Transportation via DHL, delivery within 7 to 19 days.
And there above, 8,00 EUR per additional kilo.
Rest of the World :
We regret that it is impossible for us to ship to other country.
We have already experienced delays and lost packages, and we cannot therefore guarantee delivery to other countries. This is why we prefer not to propose this service, in order not to disappoint you.
For more information, please contact us.
Transportation via DHL, delivery within 6 to 8 days.
0-1 kg : $40 (~26,67 EUR)
1-2 kg : $45 (~30,00 EUR)
2-3 kg : $50 (~33,33 EUR)FREE SHIPPING for orders over $200
3-4 kg : $55 (~36,67 EUR)
4-5 kg : $60 (~40,00 EUR)
5-6 kg : $65 (~43,33 EUR)
1-2 kg : $45 (~30,00 EUR)
2-3 kg : $50 (~33,33 EUR)FREE SHIPPING for orders over $200
3-4 kg : $55 (~36,67 EUR)
4-5 kg : $60 (~40,00 EUR)
5-6 kg : $65 (~43,33 EUR)
And there above, $5 per additional kilo.
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Canada :
Transportation via DHL, delivery within 6 to 14 days.
0-1 kg : $40 (~26,67 EUR)
1-2 kg : $45 (~30,00 EUR)
2-3 kg : $50 (~33,33 EUR)FREE SHIPPING for orders over $200
3-4 kg : $55 (~36,67 EUR)
4-5 kg : $60 (~40,00 EUR)
5-6 kg : $65 (~43,33 EUR)
1-2 kg : $45 (~30,00 EUR)
2-3 kg : $50 (~33,33 EUR)FREE SHIPPING for orders over $200
3-4 kg : $55 (~36,67 EUR)
4-5 kg : $60 (~40,00 EUR)
5-6 kg : $65 (~43,33 EUR)
And there above, $5 per additional kilo.
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Europe (Austria, Denmark, Belgium, Luxembourg, Netherland) :
Transportation via FedEx, delivery within 2 to 3 days.
0-1 kg: 6,50 EUR
1-2 kg: 7,50 EUR
2-3 kg: 8,50 EURFREE SHIPPING for orders over 150 EUR
3-4 kg: 9,50 EUR
1-2 kg: 7,50 EUR
2-3 kg: 8,50 EURFREE SHIPPING for orders over 150 EUR
3-4 kg: 9,50 EUR
And there above, 1 euro per each additional kilo.
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Europe (Great Britain, Italy, Sweden, Finland, Spain, Switzerland, Portugal, Poland, ...) :
Transportation via FedEx, delivery within 3 to 5 days.
0-1 kg: 11,00 EUR
1-2 kg: 11,50 EUR
2-3 kg: 12,00 EURFREE SHIPPING for orders over 150 EUR
3-4 kg: 12,50 EUR
1-2 kg: 11,50 EUR
2-3 kg: 12,00 EURFREE SHIPPING for orders over 150 EUR
3-4 kg: 12,50 EUR
And there above, 0,50 euro per each additional kilo.
NB : In view of laws applicable in Norway, we only ship to that country bottles containing a degree of alcohol inferior or equal to 60°. We thank you for your understanding.
__________________________________________________________________________________
Australia, New Zealand, Japan, Mexico, Singapore, Malaysia, Philippines :
Transportation via DHL, delivery within 6 to 8 days.
0-1 kg : $50 (~33,33 EUR)
1-2 kg : $55 (~36,67 EUR)
2-3 kg : $60 (~40,00 EUR)
3-4 kg : $65 (~43,33 EUR)
4-5 kg : $70 (~46,67 EUR)
5-6 kg : $75 (~50,00 EUR)
1-2 kg : $55 (~36,67 EUR)
2-3 kg : $60 (~40,00 EUR)
3-4 kg : $65 (~43,33 EUR)
4-5 kg : $70 (~46,67 EUR)
5-6 kg : $75 (~50,00 EUR)
And there above, $5 per additional kilo.
__________________________________________________________________________________
Argentina, Brazil, Colombia, Egypt, South Africa :
Transportation via DHL, delivery within 8 to 10 days.
0-1 kg : $55 (~36,67 EUR)
1-2 kg : $60 (~40,00 EUR)
2-3 kg : $65 (~43,33 EUR)
3-4 kg : $70 (~46,67 EUR)
4-5 kg : $75 (~50,00 EUR)
5-6 kg : $80 (~53,33 EUR)
1-2 kg : $60 (~40,00 EUR)
2-3 kg : $65 (~43,33 EUR)
3-4 kg : $70 (~46,67 EUR)
4-5 kg : $75 (~50,00 EUR)
5-6 kg : $80 (~53,33 EUR)
And there above, $5 per additional kilo.
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France :
Transportation via FedEx, delivery within 2 to 3 days.
0-1 kg: 10,00 EUR
1-2 kg: 10,50 EUR
2-3 kg: 11,00 EURFREE SHIPPING for orders over 150 EUR
3-4 kg: 11,50 EUR
1-2 kg: 10,50 EUR
2-3 kg: 11,00 EURFREE SHIPPING for orders over 150 EUR
3-4 kg: 11,50 EUR
And there above, 0,50 euro per each additional kilo.
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Germany :
Transportation via DHL, delivery within 2 to 3 days.
0-1 kg: 6,50 EUR
1-2 kg: 7,50 EUR
2-3 kg: 8,50 EURFREE SHIPPING for orders over 150 EUR
3-4 kg: 9,50 EUR
1-2 kg: 7,50 EUR
2-3 kg: 8,50 EURFREE SHIPPING for orders over 150 EUR
3-4 kg: 9,50 EUR
And there above, 1 euro per each additional kilo.
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Corsica, La Réunion and New Caledonia :
Transportation via DHL, delivery within 7 to 19 days.
0-1 kg 33,00 EUR
1-2 kg 41,00 EUR
2-3 kg 49,00 EUR
3-4 kg 57,00 EUR
4-5 kg 65,00 EUR
5-6 kg 73,00 EUR
6-7 kg 81,00 EUR
7-8 kg 89,00 EUR
8-9 kg 97,00 EUR
9-10 kg 105,00 EUR
1-2 kg 41,00 EUR
2-3 kg 49,00 EUR
3-4 kg 57,00 EUR
4-5 kg 65,00 EUR
5-6 kg 73,00 EUR
6-7 kg 81,00 EUR
7-8 kg 89,00 EUR
8-9 kg 97,00 EUR
9-10 kg 105,00 EUR
And there above, 8,00 EUR per additional kilo.
__________________________________________________________________________________
Rest of the World :
We regret that it is impossible for us to ship to other country.
We have already experienced delays and lost packages, and we cannot therefore guarantee delivery to other countries. This is why we prefer not to propose this service, in order not to disappoint you.
For more information, please contact us.
__________________________________________________________________________________
Shipment satisfaction guaranteed
Your satisfaction is our prime concern, which is why we guarantee your receipt of delivery in all instances.
If, for whatever reason, you did not receive your order, according to your instructions, it would be either:
If, for whatever reason, you did not receive your order, according to your instructions, it would be either:
• completely refunded
• reshipped at our cost.
• reshipped at our cost.
Packaging
To guarantee a successful purchase, your orders are packaged with the greatest care. The bottles are individually packed, and solidly secured in their carton.
Thanks to this packaging, bottles are very rarely damaged.
Nevertheless, RueVerte guarantees complete reimbursement in case of breakage.
If this should happen to you, please do not hesitate to contact us.
Thanks to this packaging, bottles are very rarely damaged.
Nevertheless, RueVerte guarantees complete reimbursement in case of breakage.
If this should happen to you, please do not hesitate to contact us.
Return deliveries
If you wish us to refund your delivery, and you have neither opened, nor used the products ordered, you may return the package in the following way :
1 - Send us an e-mail quoting your order number and explaining the reason for the return. State whether you wish:
You can send us this e-mail via the contact form. You will find your order number on the page your account.
2 – We will then contact you to comply with your wishes.
NB: If you did not receive what you ordered, or if it was damaged, we shall pay the return shipping costs.
1 - Send us an e-mail quoting your order number and explaining the reason for the return. State whether you wish:
•The order to be reshipped, if you did not receive what your ordered, or if it was damaged.
Or
• To be reimbursed by bank transfer. In this case, you should include your bank details in your email (Name of the account holder, IBAN, BIC. S.W.I.F.T.-Address).
Or
• To be reimbursed by bank transfer. In this case, you should include your bank details in your email (Name of the account holder, IBAN, BIC. S.W.I.F.T.-Address).
You can send us this e-mail via the contact form. You will find your order number on the page your account.
2 – We will then contact you to comply with your wishes.
NB: If you did not receive what you ordered, or if it was damaged, we shall pay the return shipping costs.
Tracing my order
You can trace the progress of your order by logging into your account. You will be able to find out whether or not your order has been shipped.
Once your order has been shipped, you will receive an automatic e-mail advising you of its date of shipment. By logging on to your account, you will then be able to find out the estimated date of delivery.
Despite all our efforts, unforeseen delays may occur.
If your order still has not reached you three days after the estimated date of delivery, contact us.
Once your order has been shipped, you will receive an automatic e-mail advising you of its date of shipment. By logging on to your account, you will then be able to find out the estimated date of delivery.
Despite all our efforts, unforeseen delays may occur.
If your order still has not reached you three days after the estimated date of delivery, contact us.
Cancelling an order
To cancel an order sent by mistake, simply contact us by e-mail, indicating your order number.
If the order has not already been shipped, you will be entirely refunded, including shipping costs.
If the order has not already been shipped, you will be entirely refunded, including shipping costs.
